Troubleshooting: Bluetooth connections
I can't pair my device with a Bluetooth enabled device
• Check that your device and the device that you want to connect to have Bluetooth technology turned on.
• To scan again for nearby Bluetooth enabled devices, on the Bluetooth screen, tap > Refresh.
• If your Bluetooth enabled device requires a passkey and you don't know what the passkey is, try 0000 or 1234, or
check the documentation that came with your Bluetooth enabled device.
• If the Bluetooth enabled device uses a battery, connect the device to a power source and then try again. If the battery
power level is too low, the device might be unable to pair with another device.
• Check that your device is compatible with the Bluetooth enabled device. For more information, see the documentation
that came with the Bluetooth enabled device.
• If mobile hotspot mode is turned on, verify that the device that you want to connect to uses the Hands-Free, Serial Port,
or Personal Area Network profile.
I keep losing the connection with my Bluetooth enabled car kit
• Check that your car kit is using the latest software version. For more information about your car kit's software version,
see the documentation that came with your car kit.
• Move your device to another location in your vehicle or turn your device to face another direction. The location of your
device's antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection.
I can't hear Google Voice Search
audio on my Bluetooth enabled device
Try any of the following:
• By default, Google Voice Search
uses the speaker and microphone on your BlackBerry device instead of the speaker
and microphone on your Bluetooth enabled device. To hear audio through your connected Bluetooth enabled device,
swipe down from the top of the screen once using two fingers, or twice using one finger. Tap
> Google > Search &
Now > Voice. Turn on the Bluetooth headset switch.
• Turn up the volume on the Bluetooth enabled device.